Do I need to print my ticket, and how do the time slots work for the Dublin transfer?
No, you can present your ticket directly on your mobile device or print it at home. When booking a transfer package from Dublin, the selected time slot represents your coach departure time from the city center, not your entry time at the studio.
What is the cancellation and refund policy for this day trip?
Official tickets are non-refundable, and changing your date or time directly through the studio incurs a £5.00 amendment fee. Booking via partner platforms like Tiqets or GetYourGuide is often preferred because they frequently offer flexible cancellation policies (often up to 24 or 48 hours before departure).
Where does the transfer coach depart from in Dublin, and what happens if I am late?
Coaches typically depart from central Dublin locations such as the Molly Malone Statue on Suffolk Street, College Green, or Busáras Central Bus Station, depending on the operator. You should arrive at least 15 minutes before the scheduled departure; late arrivals risk missing the coach, and missed transfers are generally non-refundable. Always check your booking confirmation for the exact departure point and terms.
Are there bag restrictions or security checks at the studio?
Yes, all visitors undergo security and bag checks upon arrival. Large bags and coats must be stored in the secure lockers at the Visitor Services desk, and outside food or drinks (except reusable water bottles) are not permitted inside.
Do I need a passport or visa to travel from Dublin to the studio in Northern Ireland?
Because the studio is located in Banbridge, Northern Ireland (part of the UK), international visitors crossing the land border from the Republic of Ireland may require a valid passport and a UK Electronic Travel Authorisation (ETA). Irish and UK citizens are generally exempt.
Are there discounted tickets for children, students, or seniors?
Yes, reduced rates are available for children aged 5–15, seniors aged 66 and older, and students with a valid ID. Infants under 5 enter for free, but all visitors under 16 must be accompanied by an adult.